Service Reviews For Sport Clips Haircuts of Des Moines - Wakonda on Fleur

This is the second time I have come to this location with well over an hour until close. Both times I'm told we can no longer accept clients because we are booked and close at 4pm. I'm astonished that this is acceptable! You close at 4 you should be taking clients up until that point. There was no one in the lobby Both stylist had customers but other then that nothing. I was told to utilize the online check in and that they open tomorrow at 10am. Which is something stupid to say considering I had my two sons with me who are in school. Why are there only two stylists working on a Sunday around the holidays? I would rather go and pay double then ever try going here again! This is obviously a problem not the only one that has had this issue.

I wish I could give a negative star for a rating. I called to ask what time they stop taking walk ins. The lady who answered said if I got there before 7:30 they would get me in. When I got there she asked if I was the one who called. I said yes. This would have been my first time getting my haircut there. I am female and not wanting to go to great clips since they have messed up my hair on many occasions. I sat and waited for OVER AN HOUR. Then when asked what I wanted to have done I showed her several photos. It was at this point she suddenly didn't have time to cut my hair. She said the lady with her had to be up at 5am. (Not my fault) She explained that they would be "in trouble with their owner" if they stayed past a certain time. (Why didn't she take 2 minutes to ask me how I wanted my hair cut) Turning get away a paying customer seems to be perfectly fine. She quoted my cut to be $30 She was trying anything she could to not cut my hair. She gave me a coupon for half off the $30 she quoted me, saying they would make it right with me, NO! CUTTING MY HAIR WHEN YOU SAID YOU WOULD WOULD HAVE BEEN THE RIGHT THING TO DO! I called to ask so I wouldn't be wasting my time if I had to wait until tomorrow regardless!

I have been in with my family several times and have never had any issues until we were in on 10/8/17. My husband had Annie cut his hair while Paige cut our 2 sons hair who are ages 2 & 4. While cutting our 4 yr olds hair, he winced and said ouch. I thought he was just scared of the trimmer by his ear and told him he was going to be ok, but when he said it again and started crying I looked at where Paige was trimming and noticed she had cut him, not once, but twice. I told her he's upset because you cut him. Never at any moment did she even attempt to apologize to him or myself. Instead she dismissively stated it was because he kept moving (I was standing right there and that wasn't the case). I had her immediately end the haircut and had Annie finish the job. When we got home I was looking more closely at my 2 yr olds haircut and noticed she had also cut him behind the ear. My other concerns is if she's cutting everyone with her clippers, what is she spreading around from person to person. I'm writing this review because from the beginning I got the impression Paige was definitely not a "kid" person and would not recommend her to cut any young child's hair. My boys have never been scared to get a haircut and I'd hate to have any other child have that experience. Annie, on the other hand, does a fantastic job with kids and adults. We will definitely make sure to request her if we go back.